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Ask Our Pet Parent Relations Team

Submit your question using this online support form.

* Required

First Name *

Please provide a First Name.

Last Name *

Please provide a Last Name.

Email Address *

Please provide a Email Address.

Phone Number

Address 1

Address 2

City

State/Province

Zip Code

Please provide a Zip Code.

Lot Number

Lot Code information will be near the Best Buy date
Examples:
Dry Food:
14189DL1 20301 2336 (only larger bags will have the last 4 digits)
Wet Food:
14211 CL3 36012 1808
Treats and Pouches vary

Please provide a Lot Number.

UPC Code

A UPC code can be found on the product. Type in the number beneath the barcode on your product.

Please enter a valid 6- or 10-digit UPC (no characters or spaces).

How we can help you? *

Please provide a description.

May we email you to request feedback on our products or services? *

Yes

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Any information you submit to the Castor & Pollux Pet Parent Support team will be confidential and will not be used for any other purposes other than providing support and answering your questions. Thanks again for contacting our Pet Parent Support Team.