Privacy Policy

Castor & Pollux Natural PetWorks is a company of Merrick Pet Care, Inc. (“Merrick”). Castor & Pollux Petworks and Merrick are committed to the protection and security of any information that you provide to us.

Our Privacy Policy discloses our approach to privacy and how your personal information collected on this website (the “Website”) is collected, used and disclosed. This Privacy Policy describes how we treat U.S. consumer personal information on our U.S. websites and how we treat U.S. consumer personal information that we may get through online and offline activities in the U.S. where this policy is provided to you. Your use of our Website constitutes your acceptance of this Privacy Policy and your consent to the practices it describes.

 

What is “Personal Information”

Personal Information is any information that is identifiable with you. “You” refers to any person accessing and/or using this website. This policy does not apply to business to business interactions or Merrick business customers (for example, distributors, retailers, etc.). It does not apply to information collected throughout the application, hiring, or employment process. It does not apply to information collected by our parent company or affiliate companies. This Personal Information may include but is not limited to your name, postal address, and email address.
 
What Information We Collect

Personal Information is collected only when you provide consent (for example, when you voluntarily provide it by signing up to receive updates or by filling out our contact request forms on our Website), or as otherwise permitted or required by law. In general, we obtain express consent to the collection of your Personal Information at the time we collect the information. In certain limited circumstances, we may rely on your implied consent. You may withdraw your consent, subject to contractual and other restrictions, by providing us with reasonable notice, in writing, at the address below.

As is the case when you visit most websites, to administer our Website, your visit triggers the automatic logging of certain anonymous information about your computer system such as the type of browser you use, the server name and your “IP” (Internet Protocol) address. When your Web browser or email application requests a Web page or email from another computer using the Internet, it automatically gives that computer the “address” where it should send the information. This is called your computer’s “IP address.” This address does not contain any personally identifiable information.

In order to provide you with customized service, we make use of “cookies.” Cookies are essentially files that help us identify your computer and respond to it. We use cookies to save you time while using the Website, and remind us who you are. Cookies also allow us to collect non-personally identifiable information from you, like which pages you visited and what links you clicked on. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. You may disable cookies on your own computer, but you may not be able to use some of the Website functions unless cookies are enabled.

We collect information about you from social media platforms (like Facebook) that you allow to share with others. This may include your account and profile information, platform activities, and/or other information. Please visit the website of the relevant social platform to learn more about the information they share. We also collect content you create and share with our Website or applications. This includes our social media sites like our Facebook pages.
 
How We Use Your Personal Information

We identify the purposes for which we use your Personal Information at the time we collect such information from you and obtain your consent, in any case, prior to such use. We generally use your Personal Information for the following purposes (the “Purposes”):

To respond to your requests or questions. For example, we might use your Personal Information to respond to your customer feedback or questions. We may also use your information to notify you if you win a contest.

To improve our products and services. We may use your information to make our Website and products better. We might use your information to customize your experience with us. We may use content you post or share to get you and others to more actively engage with us.

To combine information. For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from third parties with information we already know.

For security purposes. We may use Personal Information to protect our company, our customers, and our Website.

For marketing purposes. For example, we might send you information about new products and special offers we think you might like. We might tell you about new features or updates we think you might find interesting.

We use information as otherwise disclosed to you or as otherwise permitted by law.
 
How We Protect Your Information
We use standard security measures on our sites and apps. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
We keep Personal Information as long as it is necessary or relevant for the practices described in this Policy. We also keep information as otherwise required by law.
 
Your Right to See and Correct Information
If you wish to see the information we collect about you, please contact us at pawmade@castorpolluxpet.com. If you feel the information is incorrect, please send any corrections to us at pawmade@castorpolluxpet.com. We will either update your information or include your correction with any information we store or use.
 
How We Disclose Your Personal Information
We generally identify to whom, and for what purposes, we disclose your Personal Information and obtain your consent to such disclosure.
From time to time, we may engage third-parties to assist in providing marketing, back-end, programming and support services. These third-parties will only have access to Personal Information to the extent necessary to provide such services.

We may share your information with our parent, sister, affiliate, and related companies.
We may share your information in a business transfer. As with any other business, we could merge with, or be acquired by, another company. If this occurs, the successor company would acquire the information we maintain, including personally identifiable information.

Except as specified above, we do not intend to disclose any Personal Information about you to any third-party without prior consent unless we have a good faith belief that such action is necessary to: (i) complete your transaction; (ii) comply with legal process or other legal requirements of any governmental authority; (iii) protect and defend our rights or property; or (iv) enforce the terms and conditions and Privacy Policy on this Website. We may provide certain information in aggregate form collected from, and relating to, you to third-parties.
We may share information for other reasons we may describe to you.
 
Third-Party Privacy
Our Website may contain third-party advertising and links to third-party websites that are not controlled by us. The third-party advertising and links are made available to our customers as a convenience. Please be aware that Merrick is not responsible for the content of third-party advertising and websites, nor are we responsible for the privacy policy or practices of third-parties and their websites. Our Privacy Policy only applies to information we collect from you while you are actively in session with us. If you should link to a third-party website from our Website, we strongly encourage you to review and become familiar with that website’s privacy policy.
 
You Can Opt Out of Receiving Our Marketing Communications
To stop receiving our promotional communications, follow the instructions in any promotional message you get from us or contact us using the contact information below. Even if you opt out of getting marketing communications, we may still send you transactional messages. These include responses to your questions or information about your purchases and other important announcements.

You can learn how to control the information shared by social media platforms by visiting the website of the relevant social media platform.
 

Our sites and apps are meant for adults and we believe are appealing to an adult market.
We do not knowingly collect personally identifiable information from children under 18 without permission from a parent or guardian. If you are a parent or legal guardian and think your child has given us information, you can email us. You can also write to us at the address listed at the end of this policy. Please mark your inquiries “COPPA Information Request.”
 
Privacy Statement Changes
We reserve the right to change or amend our Privacy Policy from time to time to address new issues of privacy and information security and to reflect changes to our Website or business practices. The Privacy Policy is current as of the “Last Updated” date which appears at the top of this page, and Merrick will provide notice of materially significant changes to this privacy policy by posting notice on the Website.
 
Governing Law
This site is subject to U.S. laws, which may not afford the same level of protection as those in other countries. In addition, please note that your Personal Information is hosted, and sent for processing, in the United States and is subject to the laws of the United States, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of the United States.
 
Questions About Our Privacy and Information Security Practices
If you have any questions about our privacy practices or procedures, or wish to access your Personal Information which we hold, please feel free to contact us as follows:

Merrick Pet Care, Inc. Corporate Headquarters P.O. Box 9800 Amarillo, TX 79105

Toll free: 1-800-664-7387 Email: customerservice@merrickpetcare.com

Castor & Pollux Natural PetWorks P.O. Box 9800 Amarillo, TX 79105

Toll free: 1-800-875-7518 Email: pawmade@castorpolluxpet.com